Terms and Conditions

General Terms and Conditions

Booking Confirmation and Bond

• A booking is considered confirmed upon reciept of a deposit or full payment.

• In addition to the booking fee, a bond may be required to cover any potential damages or

extra costs.

• The bond amount will be specified at the time of booking and will be refunded after the

event, provided there are no damages or additional charges.

Cancellation and Policy

• Booking fee applies to secure your event date, this will be a non refundable booking fee.

• Cancellations must be made at least 48 hours prior to the event date to recieve 50%

refund of the bond.

• Cancellations made 7 days before the event will result in full refund of the bond.

forfeited. 

 Safety Guidelines

• It is the responsibility of the hirer to ensure the saftey of all participants during the event.

• Children must be supervised by adults at all times while using the soft play equipment

and bubble houses.

• Proper footwear being socks and clothing must be worn to prevent any injuries.

Damage and Loss

• The hirer is responsible for any damage or loss of equipment during the hirer period.

• Any damage or loss must be reported immediatly to our staff.

• The bond may be used to cover the cost of repairs or replacements for damaged

equipment.

• Upon completion of the hiring, the equipment must be properly cleaned by the hirer.

Balloons, flowers or any form of decoration that was not supplied with the Hire Equipment

needs to be removed ready for pickup for the Owner.

• If items are returned unclean, a cleaning fee depending on the condition will be charged.

Usage Restrictions

• The soft play equipment and bubble houses are intended for private use only and should

not be used for commercial purposes.

• The equipment should not be sublet or loaned to others without prior consent.

Liability

• TPB EVENT HIRE shall not be liable for any injuries, Damages or accidents that occur

during the event while using our services.

• The hirer agrees to indemnify and hold us harmless from any claims airising from the

use of our services.

Compliance with Laws

• The hirer must comply with all local laws and regulations while using our services.

Definitions

• The "hirer" refers to the person, firm or corporation hiring the equipment from the owner.

• e "equipment" means all the equipment and accesories supplied to the hirer.

• "Terms" means terms and conditions of hire.

• The “Owner” is TPB Event Hire

Conditions of Hire

• The soft play equipment and bubble houses are intended for private use only and should

not be used for commercial purposes.

• The equipment should not be sublet or loaned to others without prior consent.

• Unless otherwise agreed in writing by the Owner and the Hirer, these terms and

conditions shall be the only terms and conditions on which the Owner will provide the

goods and or services to the Hirer.

• These Terms are deemed to be accepted by the Hirer on payment of a booking deposit,

on receipt by the the the Owner.

• The hiring of the equipment will commence from the commencement date specified on

the hirer invoice and continue for the term specified. The hirer is entitled to use the

equipment for the hire period. Any extension of the period must be agreed to the owner.

• The hirer shall not remove the Hire equipment or any part thereof from the situation and

position of its installation without consent from the owner.

• The hirer agrees not to use the equipment at locations or purposes different to the

equipment’s general designated purpose and specified suitability (such as indoor versus

outdoor use).

• The hirer acknowledges responsibility for the equipment and is liable for any damage.

Along with the above our Bubble house Conditions

• We require a clear entry to the site. The decision on site suitability is the delivery drivers

and is final. If the site is not suitable or we cannot gain entry or contact you for delivery

purposes you will still be liable for the full booking fee.

• DO NOT move Bubble house once it has been erected. Please advise of any

steps/obstacles etc when booking as these units are heavy and may require two

delivery staff.

• We do not hire in bad weather conditions as units can become dangerous. All outdoor

installs run the risk of cancellation due to the weather and all payments will be

refunded. Please have an indoor backup plan as an alternative.

• Please ensure that the bubble house is not overcrowded, and limit numbers according

to the age and size of people using it. Maximum of 5 children are allowed on any Bubble

house at one time.

• NO food, drinks or chewing gum allowed in the Bubble house, nor is face paint, party

poppers, coloured streamers or silly string to be inside the Castle (Please note if the

Jumping Castle is collected in a dirty condition then the person hiring it will incur a

cleaning charge of $100)

• Please remove all footwear and socks must be worn at all times when using the

jumping castle.

• If damage to Bubble house occurs while in the customers care the Owner reserves the

right to invoice and collect from the Customer the remaining balance required to repair

or replace the damage.

• Please do not switch off the blower, unless of bad weather. In the event of heavy rain ,

the blower must be turned off, disconnected and taken out of the rain to avoid damage.

In the event that the blower stops working, please ensure all users get out of the Bubble

house immediately and contact us on 0400 802 223.

• Please note that all persons using this Bubble house do so at their own risk. The Owner

does not accept any responsibility for any injury caused to anyone using this

equipment.

Responsibility to monitor ongoing weather.

• It is both TPB Event Hire and the clients responsibility to monitor weather during an

event and after setup.

• If clients see the trees swaying they are advised to deflate the Bubble house, remove

children, and to wait until it passes before re inflating the Bubble house, also requesting

them to monitor wind speeds, for their specific suburb at

www.wind.willy-weather.com.au, if wind is in excess of 29km the client will & should

remove children and deflate the bubble house, TPB Event Hire will then continue to

monitor conditions and also contact the clients and request they deflate the Bubble

house for the duration of the windy period.

• Contact with the hirer

• Contact will be made via a phone call to the hirer, We require x2 contacts per party

whom will be contactable during the event, TPB Event Hire will try to contact both

parties should the need arise, We will also send text messages to both emergency

contacts should they not answer the phone call. If no response is received we will send

an email to the hirers email address.

Guidelines when dry hired INFLATABLE SAFETY GUIDELINES FOR SUPERVISORS / HIRERS OF INFLATABLES

• 1. Supervision of children on an inflatable must be by a competent person of at least

18 years of age.

• The supervisor must be in attendance at all times during the duration of the hire.

• 2. The supervisor must ensure that an appropriate mix of persons participate at any

one time. ie, matched in weight or age. This is to ensure larger participants do not fall

or injure the smaller ones

• 3. The supervisor should ensure all patrons are using the inflatable safely. For example

but not limited to: No summersaults, No back flips, No bouncing off walls and hitting

other patrons.

• 4.Keep children clear from the back of the inflatable at all times so there is no

temptation for them to touch the electric blower or detach the power supply plugs

whether deliberately or accidental.

• 5. The supervisor must check the inflatable for safety throughout the duration of the

hired period. This includes checking for rubbish or discarded objects that may injure a

patron or damage the inflatable,

• 6.Check that all zippers and velcro connections remain secure and that there is no

potential disruption to the power supply by ensuring the secure connection of the

power cords. The blower can also suck plastic bags over the air in take (on the side of

the blower) so please check this and remove anything that may affect the

performance of the blower.

• 7.Our drivers/installers will anchor the inflatable by either heavy pegs or anchors on

each side by tying rope to a secure fence, other permanent structure or to weight bags.

• 8.The inflatable should be held down securely at all times whilst in operation. If any

part of the holding down system becomes detached, it is the supervisor’s

responsibility to clear all riders from the inflatable (and, if necessary, deflate it) until

such time it can be securely restrained/anchored.

Our inflatables cannot be used in winds over 29km per hour. We

use the following scale to work out when to deflate:

- Moderate winds 20 – 29

- km/h 11-16

- knots Raises dust and loose paper; small branches are moved.

- Small waves – becoming longer; fairly frequent, white horses.

• When the above wind conditions occur please remove all patrons from the inflatable and

deflate.

• Do not inflate until the wind subsides. To check the forecast for wind conditions we use

www.wind.willyweather.com.au. We take no responsibility if you do not adhere to the

above requirements.

• 9. No shoes / food or drink is allowed on the inflatable and smoking is not allowed on or

near the inflatable. Do not set up a barbecue or any other heating device near the

inflatable.

• 10. Streamers, poppers or silly string are NOT allowed on or near the inflatable as they

can cause injury and may stain the vinyl. If damage is found within seven (7) days of the

booking date the client / customer will be held liable for repairs and be charged a

minimum of $500 to cover the repair costs.

• 11.When the children are getting out of Bubble house they should step out the front, not

jump.

• 12.If damage is done to the Bubble House as a result of misuse you will be liable for the

cost of the repair and any other costs associated in repairing the Bubble House or

replacement of Bubble house if it is unrepairable.

• 13 The hirer is required to sign Disclaimer Forms prior to participating on any inflatable.

The disclaimer form is a waiver for any child or adult over the age of 18 yrs using the

inflatable during the hired period. The hiree takes all responsibility and will not hold TPB

Event hire liable for any injury to participants or to property.

Process if the castle are required to shut down

Remove all children, turn off blower to deflate castle.

Contact supervisor and emergency contacts during the event as advise to

shut down castle. Send contacts a text message requesting them to vacate

the castle and to deflate should they not be contactable. Then hiree will be

sent an email, If no contact has been made to either the supervisor or

emergency contacts. We will endeavor to return to the event ASAP if no

contact has been made to shut down the castle